Source: Jorge Carrillo and Elizabeth García, "Plantronics, Tijuana: innovation with social inclusion", in Jorge Carrillo, Graciela Bensusán, Jordy Micheli (coord.), "Is it possible to innovate and improve work? Study of the trajectories of multinational companies in Mexico", Universidad Autónoma Metropolitana, 2017, (chap. 13) pp. 453-479